I may be breaking up with one of the great loves of my life. Yes, you read that correctly. "BR" and I may be 'ending things.'
The love affair with Banana Republic started in 1998, when I got my first decently-paying "professional" job in the city. In need of work clothes, I stopped in the one in Fanieul Hall one crisp, Boston September day, and it was love at first sight. I walked out that afternoon with a few work outfits in my shopping bag and felt....well, giddy.
I soon stopped seeing others (Gap, Ann Taylor...) and the years that followed saw our affair blossom from a young crush to a more serious, committed relationship. Sure, we had our ups and downs (a couple of bouts of unemployment put a hamper on my spending and two pregnancies kept me away. As an aside, I do believe they now carry some maternity...). But, I always came back as soon as I could.
Even now, living the farthest I have from a retail store in years and years (a whole 25 minutes!), I still faithfully make the trek up there from time to time. And, we have maintained a good long-distance relationship, as ordering from BR.com is dangerously easy.
However, that all may be changing. I recently bought a very cute tunic from there. Within an hour of wearing it, I tugged it down and it just ripped. "Ugh," I thought "this is brand new! Oh well, no problem...I will just bring it back...after all it
is Banana Republic. I"m sure they will be as appalled as I am."
So, I just spent my lunch hour driving up there and returning the shirt. And, you know what? They almost refused to take it back! Because the rip wasn"t at a seam, they denied that it was a material or manufacturing flaw. Grrrrr....They did finally agree to take it back "just this once", but the damage may be done. I am so annoyed. I have never really balked at the prices there, because I have justified the expense with the mantra "you get what you pay for." Well, if I am going to shell out $$$$ on clothing, I expect it to be quality. And, if it is not, I expect the store to have a sound customer service policy that makes things right.
So, I have to mull it over, but I may be calling it quits with BR. Of course, these things never end well, and cold turkey is a tough task for the tenderhearted (all of that to say that I did pick up the cutest new handbag while I was there battling the return policy). Wish me luck.